Frequently asked questions
What is the return policy?

We accept size exchanges and returns for factory defects or wrong items received.
For size exchanges, buyers will shoulder the two-way shipping fee or may visit the store for direct exchange.
How long do I have to request a return or exchange?

You have 7 days from the date you receive your order to request an exchange or report a defect. After 7 days, all sales are considered final.
How do I start a return or exchange?

Send us a message via Facebook or Instagram with your order number, photo of the item, and your reason for exchange or return.
Our team will review your request and guide you through the process.
Can I return sale or promo items?

No. All discounted or promotional pieces are final sale.
How long does it take to process?

Once approved, replacement or exchange usually takes 3–7 working days after we receive the returned item.